Spingo Terms & Conditions – Betting Platform Usage Policy

These Terms & Conditions ("Agreement") govern the relationship between spingo ("we", "the platform") and every individual who registers for or uses the online betting services provided through the spingo website and mobile app.

By accessing, registering, or using any part of the Spingo platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of this agreement, please cease using the platform immediately.

Spingo provides sports betting, online casino, slot games, live betting, and related digital entertainment services. All services are subject to these terms and any additional policies published by the platform from time to time.

The language governing the interpretation of this agreement is Bahasa Melayu. In the event of any conflict between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.

Spingo is an online betting platform that for individuals aged 18 and above only. Registration or use of the platform by any individual under the legal age is strictly prohibited and will result in immediate account closure along with forfeiture of all balances and wins.

To register a spingo account, you must meet the following requirements:

• At least 18 years of age at the time of registration
• Citizens or permanent residents accessing the platform from permitted regions
• Not currently flagged for self-exclusion from any betting platform
• Never been penalised or banned from any betting platform for fraud or misconduct
• Registering in a personal capacity, not on behalf of a third party or business entity
• Possessing full legal capacity to enter into a binding agreement

Spingo implements a strict identity verification (KYC) process. All members are required to submit valid identification documents before their first withdrawal is processed. Accepted documents include the Malaysian National Identity Card (MyKad), a valid passport, or an equivalent official document.

Each individual is only permitted to hold one active account on the spingo platform. Holding multiple accounts is a serious violation of these terms and may result in the closure of all associated accounts and forfeiture of all balances without compensation.

During registration, you are required to provide accurate, complete, and up-to-date information. You are fully responsible for:

• Ensuring that your registered full name, date of birth, and contact information are accurate and match your identification documents
• Keeping your password and account login credentials confidential
• Notifying Spingo immediately if you become aware of any unauthorised access to your account
• Updating your account information whenever any changes occur

Spingo shall not be liable for any losses resulting from a member's failure to keep their login credentials secure. Use a strong, unique password and enable two-factor authentication (2FA) available in your account settings.

All financial transactions on the spingo platform are processed through approved payment methods. The minimum deposit is RM20 and the minimum withdrawal is RM50 per transaction. Maximum limits may apply depending on your account verification level.

Payment methods supported by Spingo include:

• Direct bank transfer (FPX) — all major Malaysian banks
• Touch 'n Go eWallet
• GrabPay
• MAE by Maybank

Withdrawals to Malaysian bank accounts are processed within 15 minutes to 1 hour on business days. Withdrawal requests submitted on weekends or public holidays will be processed on the next business day.

All withdrawals will be processed to the same account or payment method used for the deposit. spingo does not process withdrawals to third-party accounts under any circumstances.

Bonuses and promotions offered by Spingo are subject to wagering requirements and specific eligibility conditions stated for each offer. It is the member's responsibility to read and understand the terms of each bonus before accepting it.

General terms applicable to all spingo bonuses:

• The welcome bonus may only be claimed once per new member
• Wagering requirements must be met within the specified period before a withdrawal is permitted
• Bonus funds cannot be withdrawn directly — only winnings earned from bonus funds are eligible for withdrawal once the requirements are met
• Spingo reserves the right to cancel bonuses and associated wins if there is evidence of bonus system abuse
• Multiple accounts registered to exploit bonuses will result in cancellation of all bonuses and account closure

All bets placed on the spingo platform are final once confirmed by the system. Members are responsible for ensuring bet details are correct before confirmation. Cancellations after confirmation are not permitted except in specific situations determined by spingo.

Spingo reserves the right to void or cancel bets under the following circumstances:

• A technical error or incorrect odds occurred due to a system fault
• Sporting event cancelled, postponed by more than 24 hours, or played at an unapproved alternative venue
• There is evidence of match manipulation or sports fraud
• Bets placed using unverified or suspended accounts
• Errors in odds broadcasting that are clearly and materially different from the current market

For any dispute regarding betting results, members must submit a formal complaint through the customer support channel within 72 hours after results are published. Complaints submitted after this period will not be considered.

Spingo is fully committed to its responsible wagering programme. We provide a range of self-control tools accessible directly from your account settings — no need to contact support. These tools are designed to help you stay in control of your betting activity.

Responsible betting tools available at Spingo:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that suit your budget
• Loss Limit: Limit your net losses within a defined time period
• Betting Limit: Control the maximum amount per single bet
• Self-Break: Take a voluntary break from 24 hours up to 6 months
• Permanent Self-Exclusion: Permanently close accounts for players who need it

If you or someone you know is struggling with betting control, we encourage you to seek professional help. Spingo works with local problem gambling support organisations to ensure players have access to the resources they need.

Spingo reserves the right to suspend or close any member's account without prior notice in the following cases:

• Breach of any terms within this document
• Multiple Account Ownership
• Fraud, money laundering, or other illegal activities
• Abuse of the bonus system or colluding with others to exploit the platform
• Use of automated software, bots, or other unfair methods
• Providing false information during registration or the KYC process

Members who wish to voluntarily close their account may do so via account settings or by contacting the support team. Valid fund balances will be processed for withdrawal within 3–5 business days after the account closure request is approved.

Spingo shall not be liable for any direct, indirect, incidental, or consequential losses suffered by members arising from use of the platform, including but not limited to:

• Financial losses arising from betting activity
• Service disruption due to technical maintenance or system failure
• Delays in transaction processing due to third-party failures such as banks or payment providers
• Losses arising from a member's failure to maintain the security of their account

Spingo reserves the right to amend these Terms & Conditions at any time. For material changes, we will notify members via:

• Email to the address registered to your account
• In-platform notification upon next login
• Announcements on the spingo website homepage

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with the changes, you have the right to close your account before the amendment takes effect.

For any enquiries regarding these Terms and Conditions, please contact our support team via live chat on the platform or by email. Our team operates 24 hours a day, 7 days a week in English to assist you.