Your privacy is our priority. This document clearly explains how spingo collects, uses, stores, and protects your personal information as a member of our betting platform.
Important Notice: This Privacy Policy describes Spingo's data protection practices. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully and contact us if you have any questions.
Spingo ("we", "Platform") values the privacy of every member who uses our online betting services. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly outlines our commitment to protecting your personal information.
This policy applies to all information you provide when registering an account, using the platform, interacting with customer support, or browsing the Spingo website. It covers all our digital channels, including the website and mobile app.
We understand that your trust is our most valuable asset. As such, we do not sell, rent, or trade your personal data to any third party for marketing purposes without your explicit consent.
Spingo collects various types of personal information depending on how you interact with our platform. Below is a summary of the data categories we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Data | Banking details, transaction records, deposit and withdrawal history | Platform transactions |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Usage Data | Betting history, games played, and active session durations | Activity within the platform |
| Communication Data | Support chat records, emails, and submitted complaints | Customer interactions |
We may also collect data from trusted third-party sources such as identity verification providers and credit bureaus, solely for KYC compliance and fraud prevention purposes.
Every piece of data we collect has a clear and legitimate purpose. spingo uses your personal information for the following purposes:
Spingo does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share your information with the following parties:
All third parties that receive your data are bound by strict data processing agreements. They are only permitted to use your information for the stated purposes and must comply with data protection standards equal to or higher than those set out in this Privacy Policy.
Spingo invests seriously in security infrastructure to ensure your personal and financial data is always protected. All information transmitted between your device and our servers is secured with 256-bit SSL/TLS encryption, the same standard used by global banking institutions.
The technical security measures we implement include:
Spingo uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality. Your cookie preferences can be updated via the cookie settings link in the website footer.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. Spingo fully respects and facilitates the exercise of these rights.
You have the right to request a copy of all personal data we hold about you at any time.
If any information we hold is inaccurate or outdated, you may request that we update it.
In certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes or in certain other circumstances.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain situations during an investigation or dispute.
To exercise any of the rights above, please contact our data protection team via email or the platform's live chat. We will process your request within 30 days calendar days from the date of receipt.
Spingo retains your personal data for as long as it is needed for the stated purposes or for as long as your account remains active. Specific retention periods are as follows:
Once the designated retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked back to you.
Spingo may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. We are committed to informing you of any material changes.
When we make significant changes to this policy, you will be notified via:
If you have any questions, concerns, or wish to exercise your data protection rights, our team is ready to assist. You may contact Spingo's Data Protection Officer (DPO) through the following channels:
For formal data rights enforcement requests, please submit a written request by email stating your full name, account number, and details of the right you wish to exercise. We will verify your identity before processing any data request.
We don't just comply with the law — we go beyond the minimum requirements to ensure your privacy is truly protected.
All data transmitted between your device and spingo's servers is protected with bank-grade encryption. Your sensitive information never travels without full protection.
The Spingo Privacy Policy is fully designed in accordance with Malaysia's Personal Data Protection Act 2010. We ensure every aspect of data collection and processing complies with local legal requirements.
Spingo's security infrastructure undergoes regular audits by independent cybersecurity firms. Audit findings are used for the continuous improvement of our data protection systems.
Spingo has never and will never sell, rent, or trade members' personal data to advertisers or data brokers. Your information belongs entirely to you.
Through your spingo account settings, you can manage your privacy preferences, update personal information, and submit data deletion requests easily without needing to contact support.
Should any security incident occur that affects your data, we will notify you within 72 hours via email and in-platform notification.
Now you know how Spingo protects your privacy. Register an account today and enjoy a safe, responsible, and enjoyable online sports betting and casino experience.